Draft policy · complete before launch

Delivery
& returns.

Delivery

Founding-batch orders will be dispatched from Ireland. Before launch, replace this paragraph with the countries served, delivery price, free-shipping threshold, courier and expected dispatch window.

Food products and returns

Because coffee is a food product, the policy should explain when unopened products may be returned and how damaged, incorrect or defective orders are handled. Do not publish a final promise until it matches your actual fulfilment process and Irish/EU consumer obligations.

Problems with an order

Email hello@eskercoffee.ie with the order number, delivery address and a photograph where relevant.